Terms & Conditions – Teardrop Hotels

Terms & Conditions – Cash Gift Voucher

This voucher is not redeemable for cash or any services other than accommodation.
It is non-transferable and must be used by the person to whom it was issued.
Valid until the date specified. Extensions will not be granted. Unused value will not be refunded or carried forward.
A prior reservation is required. Please contact us at +94 77 363 8381 or enquiries@teardrop-hotels.com. A clear photo of the front and back of the voucher must be submitted for validation.
Redemption is subject to room availability at the time of booking.
Room rates may vary depending on travel dates. This voucher cannot be used in conjunction with any other promotions or discounts.
If the value of the booking exceeds the voucher amount, the balance must be paid in full at the time of reservation.
Cancellations or amendments are not permitted once a booking has been confirmed using this voucher.
Only original vouchers will be accepted. Lost or stolen vouchers will not be reissued.

1. General

1.1 These Terms and Conditions are applicable to all donations made to Teardrop Care Foundation.
1.2 By making a donation through Teardrop Care Foundations’ online payment gateway, you agree to these Terms & Conditions.
1.32 All donations are voluntary, non-refundable, and will be used solely for the intended charitable purposes.
1.43 Teardrop Care Foundation reserves the right to update these Terms & Conditions at any time without prior notice.

2. Payment & Processing

2.1 Donations are processed securely via our payment gateway provider, Global Payments (CyberSource).
2.2 We accept Visa, Mastercard, JCB, and other payment methods listed on our platform.
2.3 Transaction processing times may vary, and Teardrop Care Foundation is not responsible for any delays caused by financial institutions or third-party service providers.

3. Refund & Cancellation Policy

3.1 All donations are non-refundable unless there has been a verified technical issue (e.g., duplicate transactions).
3.2 If a refund is required due to an error, donors must submit a written request within 7 days of the transaction, including proof of the error or the issue giving rise to the request for a refund.
3.3 Refund requests can be sent to enquiries@teardrop-hotels.com and will be reviewed on a case-by-case basis.

4. Tax & Receipts

4.1 Donations may or may not be tax-deductible, depending on local regulations. Teardrop Care Foundation does not guarantee tax benefits for donations.
4.2 Upon successful transaction completion, donors will receive an automated confirmation email.
4.3 Official donation receipts can be requested by contacting enquiries@teardrop-hotels.com with proof of payment.

5. Data Protection & Privacy

5.1 Donor information is handled in accordance with our Privacy Policy and is never shared with third parties, except as required by law.
5.2 Teardrop Care Foundation may use donor information to provide updates on charity initiatives, unless the donor opts out.

6. Liability & Disclaimers

6.1 Teardrop Care Foundation is not responsible for any errors, fraud, or technical failures that may affect donations.
6.2 While we use best endeavors to ensure that donations are used for their intended purpose, we cannot be held liable for unforeseen circumstances affecting fund allocation.

7. Contact Information

For any questions or concerns regarding donations, please contact:

Phone Number – +94 77 363 8381